Frequently Asked Questions
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Quick answers to common questions
How do I sign in?
Click thebutton in the top menu. If you have already signed up with Pingum, you can login using the email and password you provided when signing up. If you signed up with GMAIL, click on the LOG IN WITH GOOGLE button.
If you have not signed up for Pingum before, click on thebutton. You can choose to create a new user by providing a valid email and password for the account, or you can choose to login using an existing GMAIL account.
How do I reset my password?
To reset your password, go to the login screen by clicking thebutton. From this screen you can click on the
Don't remember your password? text. This action will prompt you to provide the email for your account. Once you submit, an email will be sent to you with instructions on how to reset your password.
I never received a confirmation email after signing up, what do I do?
When I sign up, it tells me that a user already exists for my email. What do I do?
If an administrator at your organization added you as a user before you signed up yourself, you would have received two emails from Pingum. One email is a general welcome email, and another is an email with instructions on how to set a password for your new user account.
Tf you cannot locate those emails in your inbox, check your email spam folder. Sometimes email clients can filter out messages from unknown domains. Also, if your organization administrator signed you up more than 30 days ago, the password setup process would be expired and you will be unable to finish setting up your user.
If you are unable to locate the emails or your password setup expired, please contact us.
How do I create an organization?
To create an organization, you first need to create an individual user account. Once you have done that, simply login to Pingum. After login, you will be directed to your organizations page where you will have the option to create a new organization. Follow the instructions there to get started.
Do I need to pay or provide a credit card to create an organization?
No. When you create a new organization in Pingum you are not asked for a credit card and you do not need one to use the website. All new organizations are created under the Pingum free plan. If an organization wants to unlock more users or features, you will need a paid Pingum plan which requires a credit card for activation.
How do I cancel or deactivate my organization?
To deactivate your organization, head to the billing page of your organization. In the Pingum Plan section there is a DEACTIVATE ORGANIZATION button. Simply click this button and confirm the action.
If your organization is on a paid plan, you will be removed from that plan.
In addition, paid plan organization will be charged for this month of usage upon deactivation.
All credit cards on file will be removed.
No users will be able to access this organization from their organization page, or from the direct link to the organization.
Access to the organization in the website, mobile application, and from the APIs will be restricted. To reactive the organization, you will need to contact us.
Pricing & Billing FAQ
Is Pingum really free forever on the Free plan?
Yes. If you create an organization and never upgrade your plan, you will never be asked to pay for using Pingum.
How does Pingum's pricing work?
The Free plan is available for up to 5 users and has a limit of 1,000 events and 2 shared dashboards. You will not have access to developer APIs or goals.
The Starter plan can have up to 50 users, 5,000 events, and 10 shared dashboards. In addition, you will have access to the developer APIs and advanced features, like goals.
The Pro plan can have up to 200 users, 10,000 events, and 25 shared dashboards. In addition, you will have access to the developer APIs and advanced features, like goals.
The Unlimited plan can have up to Unlimited users, Unlimited events, and Unlimited shared dashboards. In addition, you will have access to the developer APIs and advanced features, like goals.
What forms of payment do you accept?
You can purchase Pingum with any major credit card. Monthly purchases must be paid for by credit card. Invoices payable by bank transfer or check can be made available if you pay annually. Please contact us to learn more and request this option.
How does billing work for paid plans?
Before an organization can be on a paid plan, you first must provide a valid credit or debit card. Once provided and after subscribing to a paid plan, you will be invoiced and charged for the amount corresponding to your selected plan.
For organizations with paid plans, you can expect an invoice and charge at the start of each billing cycle, based on billing monthly or annually.
You can access all your past invoices and your incoming invoice from the invoices section of the billing page.
What happens when I change from a Paid plan to the Free plan?
You can always change from a paid plan to the Free plan. In order to do this, you must first remove enough users from your organization so you only have 5 or less users and 2 or less shared dashboards. Once you have done this, you can select the Free plan option from the billing page and change your subscription.
Upon confirmation of the downgrade to Free plan, a prorated credit will be applied to your account.
Organization Users and Permissions
How do I add users to my organization?
You can add users to your organization from the organization settings page. On this page there is a section dedicated to managing users in the organization. Click the add button and you will be prompted with a form where you can provide emails and names of the individuals you wish to invite.
Once invited to the organization, users will receive two emails from Pingum. One email is the welcome email, and the other is an email explaining the password setup process for that users new account. If those users do not have these emails in their inbox, have them check their spam folders. Sometimes email clients can filter out messages from unknown domains. If the emails are still not received, please contact us.
What do the different roles and permission levels in Pingum provide?
Pingum has a few roles to help separate access and control to different modules and features in the application.
Every user in an organization receives this role and the access and capabilities provided with it. This is the baseline for all organization users regardless of their other roles. This role includes access to event dashboards and features, interaction with events, and other general actions in the organization.
There is no restriction on which users can create, modify, or change events in your organization. If a user can access the dashboard and the event settings data within it, they will be able to interact fully with the events there.
View Event Dashboards, Create Personal/Private Dashboards, Create Events, Update Events, Change Event Status, Attach File To Events, Comment On Events, Complete Events
This role is meant for individuals in your organization who will write code to integrate Pingum with your own systems. Having this role gives access to the developer sections in Pingum.
It is important to note that the API key Pingum provides to each organization (the one developers have access to) has full access to the Events APIs, just as a user with Admin or Owner roles would have via the Pingum web application. However, this does not include administrative access to the organization features such as user management, billing, etc.
Access to Developer Pages, View and Access 3rd Party API Key, Roll 3rd Party API Key, View (Read Only) Event Settings Data and Associated IDs (Statuses, Tags, Event Data, Event Templates), Ability to Create and Update Events from Outside Pingum
The admin role allows access to all the Event Settings features as well as access to some of the organization level features.
Add, Remove, and Update Users In Organization, Access or Reject User Requests to Join Organization, Create and Update Event Statuses, Create and Update Tag Types and Tags, Create and Update Custom Fields, Create and Update Event Templates, View Event Audit Logs,
This role has full access to all features in Pingum. There must always be one user with this role in the Organization.
... All the same featues as Admin plus ... Update Organization Details and Main Contact Email, Deactivate Organization, Make Other Users Owners, Add, Update, and Remove Credit/Debit Card, Change Pingum Plan (Free, Standard, Premium), Access and View Billing Invoices,