Digital workflow for your team in 5 steps
Setup your own workflow trigger, status flow, and team communication app
STEP 1
Setup your workflow
Use one of our template workflows, or start from scratch. Customize the statuses your workflow moves through, the fields and data you want to collect, and the tags used to describe and categorize each workflow.
STEP 2
Create dashboards
Dashboards are an easy access points for your team members to easily view and filter on workflows. Quickly toggle between new workflows, workflows needing your attention, workflows tagged as critical, or any other status and characteristic you set.
STEP 3
Subscribe the team
Ensure your team members get notified when a workflow needs their attention. Subscribe users to dashboards so they are notified via email, mobile, or in app when a workflow is in a dashboard and state they are responsible for.
STEP 4
Submit workflows
Use the Pingum website, mobile application, and our 3rd party developer APIs to trigger new workflows. You decide the starting status, tags, fields, and description of each new workflow created.
STEP 5
Manage worflows through completion
Each workflow moves through different statuses before it is ultimately completed. From the Pingum website and mobile app, your team will be able to change the status, comment, upload files and pictures, and provide additional data for each workflow.
Common workflow use cases
Examples of how Pingum is used
Maintenance Team Work Orders and Dispatching
Create and dispatch work orders to your teamFollow a consistant process when addressing your work orders. View and track all your work from dashboards and ensure your maintenance team members get notified when they are assigned work.
Incident/Alert Acknowledgement and Response
Signal urgent problems so your team can respondReduce the amount of time it takes to address your critical problems. Know the right team member is notified to take action when something goes wrong.
Ticketing and Help Desk
Organize, track, and assign tickets with easeKeep visibility into all requests and customize your intake and tracking. Know the status of each work item and who is working on it.
• Property/Tenant Maintenance
• Building & Machine Servicing
• IT Help Desk
• Inspections & Work Orders
• Device & Machine Monitoring
• Incident Reporting
• Field Services
• Manufacturing Alerts
• Facilities Management
• Any Custom Workflow