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Enterprise plans include all the features found in the Unlimited plan plus added features, like Sign Sign-On (SSO), dedicated deployments, multi-site, and more.Contact Us
Pingum is Free Forever for up to 5 users.
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Pricing & Billing FAQ
Is Pingum really free forever on the Free plan?
Yes. If you create an organization and never upgrade your plan, you will never be asked to pay for using Pingum.
Do I need to pay or provide a credit card to create an organization?
No. When you create a new organization in Pingum using the Free plan, you are not asked for a credit card and you do not need one to use the website. If an organization wants to unlock more features, you will need a paid Pingum plan which requires a credit card for activation.
How does Pingum's pricing work?
The Free plan is available for up to 5 users and has a limit of 1,000 events and 2 shared dashboards. You will not have access to developer APIs or goals.
The Starter plan can have up to 50 users, 5,000 events, and 10 shared dashboards. In addition, you will have access to the developer APIs and advanced features, like goals.
The Pro plan can have up to 200 users, 10,000 events, and 25 shared dashboards. In addition, you will have access to the developer APIs and advanced features, like goals.
The Unlimited plan can have up to Unlimited users, Unlimited events, and Unlimited shared dashboards. In addition, you will have access to the developer APIs and advanced features, like goals.
What forms of payment do you accept?
You can purchase Pingum with any major credit card. Monthly purchases must be paid for by credit card. Invoices payable by bank transfer or check can be made available if you pay annually. Please contact us to learn more and request this option.
How does billing work for paid plans?
Before an organization can be on a paid plan, you first must provide a valid credit or debit card. Once provided and after subscribing to a paid plan, you will be invoiced and charged for the amount corresponding to your selected plan.
For organizations with paid plans, you can expect an invoice and charge at the start of each billing cycle, based on billing monthly or annually.
You can access all your past invoices and your incoming invoice from the invoices section of the billing page.
What happens when I change from a Paid plan to the Free plan?
You can always change from a paid plan to the Free plan. In order to do this, you must first remove enough users from your organization so you only have 5 or less users and 2 or less shared dashboards. Once you have done this, you can select the Free plan option from the billing page and change your subscription.
Upon confirmation of the downgrade to Free plan, a prorated credit will be applied to your account.
How do I cancel or deactivate my organization?
To deactivate your organization, head to the billing page of your organization. In the Pingum Plan section there is a DEACTIVATE ORGANIZATION button. Simply click this button and confirm the action.
If your organization is on a paid plan, you will be removed from that plan.
In addition, paid plan organization will be given a prorated credit on their your account.
All credit cards on file will be removed.
No users will be able to access this organization from their organization page, or from the direct link to the organization.
Access to the organization in the website, mobile application, and from the APIs will be restricted. To reactive the organization, you will need to contact us.